We at Bestie (“Bestie,” “we,” “our,” or “us”) respect your privacy and are committed to protecting your personal data. This Privacy Policy explains what information we collect, how we use it, and the choices you have.

1. Information We Collect

a. Information You Provide

• First name – to personalize your experience

• Email address – to create your account or communicate with you

• Messages – content you send to your Bestie is stored temporarily to generate responses and improve quality

• Payment information – if you purchase a subscription, your payment details are securely processed by Stripe. We do not store your full credit card number on our servers.

b. Automatically Collected Data

• Usage data – such as which features you use and how often you send letters

• Device & log data – including browser type, IP address, operating system

• Analytics – collected through third-party tools (e.g. Google Analytics) to help us improve the app

2. How We Use Your Information

We use your information to:

• Operate and personalize the Bestie experience

• Process payments and manage subscriptions via Stripe

• Provide customer support and account communication

• Monitor usage and improve the app

• Comply with legal obligations

We never sell your personal data to third parties.

3. Payment Processing

All purchases made through Bestie are securely processed by Stripe, Inc. Your payment details are transmitted directly to Stripe and handled according to Stripe’s Privacy Policy. We do not have access to your full credit card number.

4. Data Retention

We retain your data for as long as your account is active or as needed to provide services. You may request deletion at any time by contacting us.

5. Sharing & Disclosure

We may share information:

• With service providers (e.g., analytics tools, Stripe) under data protection agreements

• To comply with legal obligations or respond to lawful requests

• To protect the rights, safety, or property of Bestie, our users, or others

6. Your Rights

Depending on your location, you may have rights to:

• Access the data we hold about you

• Correct or delete your information

• Withdraw consent for processing

• Port your data to another service (GDPR)

To exercise these rights, email us at support@bestieapp.ai.

7. Data Security

We implement reasonable technical and organizational safeguards to protect your data. However, no system is completely secure.

8. Children's Privacy

Bestie is not intended for users under 13. If we learn a child has provided personal information, we will delete it.

9. Changes to This Policy

We may update this policy from time to time. Material changes will be notified via email or in-app. The current version will always be available on our website.

10. Contact Us

If you have questions or requests, contact us at:
Email: support@bestieapp.ai